Our integrations
The benefits?
— Reduce resolution times by going directly to video, for more accurate and effective troubleshooting.
— No need to open a new tool, video is perfectly integrated into your existing workflow.
— Offer a quality customer experience, without travel or complications.
— Fully connected in real time to Zendesk, the tickets created are automatically linked to the customer file, with the history of exchanges and the actions carried out via the Urgentime video.
With the integration of Urgentime, boost your productivity and transform your customer service into a real driver of customer satisfaction!
.avif)
The benefits? — Add video to your calls for more visual and human exchanges.— More human interactions: seeing your interlocutors strengthens trust and improves communication.
— Guide your customers better with tools like pointers and annotations, making explanations easier.
— Capture images or share your screen live for more effective troubleshooting or presentation.
— Send captured images or documents directly to customers so that they have a record of the exchange.Thanks to the integration of Urgentime into Aircall, optimize your calls and make each telephone interaction an opportunity to increase the satisfaction of your customers!
For video to become a universal language
.avif){kind=small}