The reference of
video-diagnosis
Video assistance that makes your remote diagnostics more efficient and faster
Video assistance that makes your remote diagnostics more efficient and faster
Leroy Merlin has partnered with the startup Urgentime to offer its customers a technical assistance experience facilitated by video. The results:
— 70% resolution on the first call
— 80% of video calls avoided physical intervention on the customer's premises.
In more than 3/4 of the cases, video assistance changes the evaluation that was done without video beforehand. The video also detected 7% of serious cases that had not been identified without its use.
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Our solution is so quick and easy that even a 5-year-old could use it.
With Urgentime, it's 80% resolution at first call and a reduction in trips.
With our 60 business functionalities, we adapt to your needs.
Assistance
Troubleshooting, maintenance, after-sales service, diagnosis, dissatisfied customer, Urgentime transforms all complex cases into case studies.
Health
Pediatrics, traumatology, cardiac arrest, etc. Urgentime allows you to detect vital emergencies that are undetectable by telephone.
Sale
Remote costing, advice, unscheduled appointments, Urgentime allows you to give confidence to your prospect.
Taking a photo
Live pointer
Live annotation
Document sharing
Download
White label
Share documents (technical document, user manuals, etc.) in order to guide your interlocutor directly thanks to this support.
With tools such as screen sharing, annotations, and image capture, Urgentime makes it easy to deal with incidents immediately. In just one click, your teams can access an intuitive interface to provide solutions in real time.
Use the pointer to highlight important items and guide people to where you want to take them.
Urgentime stands out for its design focused on customer relationships and emergencies. Unlike WhatsApp, our video assistance solution offers an instant transition from phone call to video, without the need to download an application. It's comfortable on a daily basis. With more than 15 dedicated business functionalities, Urgentime offers a suitable, simple and effective solution for businesses and emergency services, where WhatsApp is perfect for personal life.”
For video to become a universal language
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