Video assistance for more
efficiency and speed in your remote diagnostics
They trust us
Agency manager, IZI Confort - EDF Group
Either I solve the boiler problem, or it allows me to come up with the right part. I save one trip for each video in the end.
Customer Service Manager, Armatis
Insults, anger, everything disappears as soon as you activate the video with dissatisfied customers. It calms them, and so do we.
I can collect images of the disaster right away, speeding up the reimbursement process. Sometimes even do it instantly “Over the counter”.
Phone support: complicated calls made easy
Boiler down, water damage, faulty appliance, level 1 technician on site, video assistance allows simple resolution in complicated cases. In 70% of cases, the problem is resolved on the first call.
80%
Interventions avoided
Each intervention less saves time and money.
+40%
Customer satisfaction
The simple fact of going on video shows your involvement.
-20%
Over the duration of the call
Seeing the problem helps speed up the diagnosis and resolution process.
Our solutions work on 100% of smartphones, with no mobile application to download.
It only takes a few seconds to use one of our solutions during a call.
It's so simple that it's used by emergency services during medical emergencies.
Our solutions work on 100% of smartphones, with no mobile application to download.
It only takes a few seconds to use one of our solutions during a call.
It's so simple that it's used by emergency services during medical emergencies.
It all comes from the field. Anytime someone needs a business functionality, Urgentime makes it available. That's what makes people enjoy using it.
In just 2 minutes, you have a free account ready to use. Time to verify that you are not a machine: we love humans, and emergency services in particular.
15 days to test Urgentime for free
Choose your plan and start using Urgentime now.
- Photo taking and recording
- Annotate live photos
- Point to the screen in augmented reality
- Sending a link by text message or email
Learn more about video assistance
Optimize your customer support in the energy sector
How Cogem managed to offer a superior quality of service while personalizing their customer approach
The reference of
Video diagnosis
For video to become a universal language
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