Confidentiality policy
Our philosophy and commitments
URGENTIME SAS is committed to the protection of your personal data and is committed to ensuring a high level of protection of your personal data in accordance with European Regulation 2016/679 and the Data Protection Act No. 78-17.
As such, you will find below our personal data protection policy explaining to you in particular what personal data we collect, how it is processed and on what basis, their conservation and your personal rights. We invite you to read it.
Our Personal Data Protection Officer is at your disposal to answer all your questions, you can contact him at the following address: jovien@urgentime.comVous you can find the text of the applicable European Regulation here: https://eur-lex.europa.eu/legalcontent/FR/TXT/? uri=celex%3A32016R0679 or question/contact the regulatory authority (CNIL) via its website www.cnil.fr.
This version of the personal data policy may be amended by us if necessary and you will be informed.
Your data controller
URGENTIME SAS is the data controller of your personal data and whose contact details you will find below: 1 place Paul Verlaine 92100 Boulogne Billancourt; it is referred to by its name or “We” herein.
Your personal data and their collection by URGENTIME SAS
Your personal data may be collected during: your visit to our site, our exchanges, our prospecting actions, the formation or execution of our contracts.
We do not collect any data that is not necessary for the processing purpose mentioned during the collection or data prohibited by law or regulation.
The collection of certain data may be mandatory or optional and you are informed of the mandatory information. Your personal data may be collected by third party service providers or partners, who are committed to complying with European and national regulations on personal data.
Our policy is not to transfer your data outside the European Union; if by exception we do so, this transfer can only take place to a country or an organization subject to an adequacy decision (art.45 GDPR) or offering sufficient appropriate guarantees (art.46 RGPD) .We do not take any automated decisions.
We are potentially required to collect your following personal data:
Civil status, identity, contact details, images
Personal economic and financial data
Login data
Internet & telephony
Professional life
Our processing of your personal data
We process your personal data by entering them into the databases; they are stored, retained and, if necessary, rectified, deleted, archived, anonymized or pseudonymized, transferred to trusted third parties.
We are required to process your personal data for the following processing purposes or for purposes specified to you at the time of collection:
Your information on our commercial offers (products, services...) and promotional offers
Communicate with you
We may use your personal data for commercial prospecting purposes, and in particular in order to send you information on our products/services, our commercial and promotional offers, quotes and other pre-contractual documents, our news by email, post or telephone.
The execution of your current contracts and customer follow-up
We use your personal data to ensure the execution of current contracts in accordance with your requests.
We are also likely to send you any information about your order or your current contracts, their execution, your invoices and contractual documents, advice, the execution of our guarantees if applicable and our legal obligations.
We still use your personal data to manage our customer relationship, your requests or complaints, if any disputes and to monitor your customer history.
Improving the use of our services and improving our offers
We process your personal data to allow you to make optimal use of our services, to improve our offers and products/services, and to follow your user journey, to carry out satisfaction surveys, surveys and anonymous statistics.
Your payments
Your bank details can be collected either directly by us or by a dedicated and selected service provider, which guarantees the complete confidentiality of your banking data and these details are only kept for the time necessary for the duration of the contractual relationship or within legal limits.
Protection against fraudulent initiatives
The personal data collected can be used to fight against fraud, in particular on payments or withdrawals made. As such, our payment security providers can be made recipients of this data.
Ensuring respect for the law and court decisions
Your Data may be used to:
- respond to a request from an administrative or judicial authority, a representative of the law, a judicial officer or - - comply with a court order;
- ensure compliance with our general conditions of sale/service;
- protect our rights and/or obtain compensation for the damage we may suffer or limit the consequences;
- prevent any action contrary to the laws in force, in particular in the context of the prevention of fraud risks.
We may still need to process your personal data for the following purposes:
Business relationship
Sending marketing campaigns by email, post or telephone (including via a service provider)
Various
Dissemination of administrative and scientific information
Professional network management
Management of calendars
Technical diagnostics
Execution of legal or contractual guarantees
Internet
Create and manage your user account
Customer statistics and surveys:
Some data is processed for statistical purposes, in particular to evaluate and improve the performance of our programs, or to measure the audience on our site. Personal data is then anonymized for this purpose.
Managing cookies
- Cookies necessary — for the optimized use of the site (for example: identification, basket,
- Performance cookies — (allowing anonymous statistics and level of traffic on the site to be established) and tracking and personalization cookies collecting information on your use of the site and allowing the individualization of our offers
- Analytical cookies — allowing us to understand and analyze your browsing on our site.
The basis for processing your personal data
In accordance with the regulations, the processing of your personal data by us is based if it is based on one of the following bases:
- Your consent to the processing of your data by us: you accept the processing of your personal data by means of express consent.
- You can withdraw this consent at any time with our DPO; or
- The existence of a contract between you and us: the processing of the data is then justified by the needs of the execution of the contract; or
- Our legitimate interest in processing your personal data as long as this proportionate interest respects your fundamental rights and your privacy; or
- The law or regulations in force when they require us to process and store your personal data.
Methods and periods of storage of your personal data
We manage your personal data in three phases:
- an active phase where the data is kept for the time indicated below in an “active” database: your personal data is then accessible only by persons who have an operational need to access it in order to carry out authorized treatments
- an archiving phase (for an additional time than the storage in an “active” database) when a legitimate reason justifies it: your personal data is then archived with restricted access and for a limited period of time.
- A phase of deletion or anonymization: at the end of the additional archiving within the time limits below, your personal data is deleted or anonymized (so that they can no longer constitute personal data identifying you).
Your personal data is kept for the time necessary for the purposes of their processing, of our customer relationship if applicable and for the execution of contracts and within the limits specifically established by regulation; we are likely to keep your personal data in archiving for the purposes of maintaining accounting, fiscal or evidentiary supporting elements for the duration of the applicable requirements.
As an example, we indicate below the storage periods applying to the following treatments (subject to regulations requiring a differentiated storage period):
Purpose of the treatment
Basis of treatment
Retention of personal data in the “active” database
Additional archiving
Prospecting
Your consent
3 years if you have not actively responded to any solicitation. The deadline runs again in the event of active solicitation on your part.
X
Fulfilment of our contractual obligations towards you/services
contract
The time required for the execution of the contract and 3 years from the end of the commercial relationship (last activity (such as end of contract execution (purchase, service...), connection to the site as a registered user)
5 years at the end of the contractual relationship
Customer relationship
3 years from the end of the commercial relationship (last activity on your part with us)
5 years at the end of the contractual relationship
Withdrawal of your consent to the collection or processing of your personal data
Your consent granted for the collection of your personal data can be withdrawn by writing to our DPO by email or by post to the addresses on the header by mentioning your name, first name, email and address with the nature and the precise purpose of your withdrawal request.
You can also send us any comments on your personal data to URGENTIME SAS 1 place Paul Verlaine 92100 Boulogne Billancourt
Exercising your rights over your personal data
You have:
- A right of access, which allows you to obtain:
- Confirmation whether or not data concerning you is being processed
- The communication of a copy of all the personal data held by the data controller.
- The right to request the portability of certain data: it allows you to retrieve your personal data in a structured, commonly used and machine-readable format.
- A right to object: it allows you to no longer be the subject of commercial prospecting by us or our partners, or, for reasons relating to your particular situation, to stop the processing of your data for the purposes of research and development, the fight against fraud and prevention.
- A right of correction: it allows you to have information concerning you corrected when it is obsolete or erroneous. It also allows you to have incomplete information about yourself completed.
- A right of deletion: it allows you to obtain the deletion of your personal data subject to the legal retention periods. In particular, it may apply in the event that your data is no longer necessary for processing.
- A right of limitation: It allows you to limit the processing of your data in the following cases
In case of unlawful use of your data
If you dispute the accuracy of your information;
If you need to have the data to ascertain, exercise or defend your rights.
They will then no longer be subject to active treatment, and cannot be modified during the exercise of this right.
A right to obtain human intervention: data controllers can use automated decision-making in order to subscribe or manage your contract.
In this case, you can ask the Data Protection Officer what were the determining criteria for the decision.
You can exercise these rights by email: jovien@urgentime.com or by letter to the following address: 1 place Paul Verlaine 92100 Boulogne Billancourt by indicating your name, first name, address and email (if applicable your customer references) as well as the subject of your request in clear and legible terms. URGENTIME SAS undertakes to respond to your verified request within a period of one month from its receipt.
In case of difficulty, you can contact our personal data protection officer directly by email: jovien@urgentime.com or contact the Commission Nationale de l'Informatique et des Libertés (CNIL).
Our subcontractors and partners
URGENTIME SAS is likely to transmit your personal data to subcontractors providing services involving the processing of your data and in compliance with the purposes referred to herein; these subcontractors must give your personal data the same level of confidentiality as URGENTIME SAS and are committed to being in perfect compliance with the regulations on personal data, in particular with the RGPD. We do not trade your personal data; if you want to know more and specifically know the identity of the service providers or partners to whom your personal data has been transmitted, you can contact our DPO at the following address: jovien@urgentime.com
Service providers or partners who may access your personal data may in particular be: service providers who may manage outsourced services for the execution of our services and contracts; service providers helping us improve our services, conduct data analyses and optimize our offers, conduct surveys and statistics; auditors, surveys and statistics; auditors, accountants, accountants, consultants, consultants, consultants, lawyers, audit firm, IT service providers and outsourcing, security providers; and security providers; investors and buyers.
We may also be required to transmit your personal data to the French authorities, administrations and courts, in particular in the context of legal action or legal formalities requiring this communication.
Cookies policy
What is a cookie?
A cookie is a file placed on your terminal (computer, tablet for example) by URGENTIME SAS when you use the website and depending on your browser. During its recording period, this file will allow you to identify your computer during your next visits to the site, allowing us to keep your visit and navigation data.
URGENTIME SAS is likely to use various systems for collecting personal data, in particular by means of cookies on our website for which your consent is requested; the following cookies are potentially concerned:
Cookies necessary — for the optimized use of the site (for example: identification, basket,
Performance cookies — (allowing anonymous statistics and level of traffic on the site to be established) and tracking and personalization cookies collecting information on your use of the site and allowing the individualization of our offers,
Analytical cookies — allowing us to understand and analyze your browsing on our site.
URGENTIME SAS is also likely to issue third party cookies allowing the sharing of the content of our site with third parties or tools for expressing your appreciation (e.g. “I like”, from social networks); you are then potentially identified by the social network that will be able to follow your navigation. It is your responsibility to inform yourself about its privacy and cookie management policy, as our company is foreign to these tools.
Cookies are subject to your acceptance on our website during your first visit. The validity period of consent to the deposit of cookies and trackers is a maximum of 13 months, from the time of their first deposit in your terminal following the expression of your consent.
You can manage your acceptance or refusal of cookies directly from your browser settings.
You can therefore either accept all cookies, be notified when a cookie is placed, or refuse all cookies. If you refuse all or part of the cookies, certain functionalities of the Site may be compromised or some pages inaccessible.
To deactivate cookies:
If you are using Internet Explorer 8. and later:
1. Go to “Tools” in the menu bar and click on “Internet Options”
2. Click on the “Privacy” tab at the top
3. Slide the slider up to the “Block all cookies” setting to block all cookies, or down to the “Accept all cookies” setting to accept all cookies.
For more information see http://windows.microsoft.com/fr-fr/internet-explorer/deletemanage -
cookies
If you are using Firefox 30.0 and later:
1. Click on the “menu” button and select “Options”
2. Select the “Privacy” panel.
3. In the History area, for the “Retention Rules” option, select “use custom settings for history”.
4. Check the “Accept cookies” box to enable cookies, or uncheck it for
deactivate. If you have problems with cookies, make sure that the “Accept third party cookies” option is not set to Never.
5. Choose how long cookies can be stored. Keep them until: “Their expiration”:
Each cookie will be deleted on its expiration date, date set by the site that issued the cookie. Keep them until:”
Closing Firefox”: cookies saved on your computer
will be removed when you close Firefox. Keep them until: “Ask me every time”: a warning is displayed each time a website wants to send a cookie, asking you if you agree to save the cookie or not.
6. Click OK to close the “Options” window
For more information, see https://support.mozilla.org/fr/products/firefox/privacy-andsecurity/cookies
If you use Google Chrome:
1. Go to the “Tools” menu
2. Click on “Settings”
3. Click on “Advanced Settings”
4. Click on “Confidentiality/Content Settings”
5. “Cookies” must be selected. Then select “Block cookies and data from third party sites”
For more information, see https://support.google.com/chrome/answer/95647?hl=fr
If you are using Safari 5.0 and later:
1. Choose Safari > Preferences and click “Security.”
2. In the “Accept Cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the help button (looks like a question mark).
If you have set Safari to block cookies, you may need to temporarily accept cookies to open a page.
Repeat the steps above, selecting “Always.” When you are done with the page, deactivate the cookies again and remove the cookies from the page.
For more information, see http://support.apple.com/kb/ht1677?viewlocale=fr_FR
If you have a different browser type or version, you are invited to consult the “Help” menu in your browser.