Video call platform for sales & support

Increase the customer satisfaction and reduce claim processing costs.

Soutenue par :

Who benefits?


Rebuild a relationship of trust with your customers


Reduce churn and claim processing costs

After Sales & Maintenance

Increase your First Contact Resolution (FCR) and reduce internal costs.


Renew your contracts by solving new problems

Moving Companies

Avoir to move a commercial agent if not worthy.

Emergency & Crisis management

Reduce the crisis duration reporting real time visual informations to decision makers


Make medical video calls on any kind of device


Identify the nature and severity of the situation, and mobilize the right ressources.

The Urgentime video call

Urgentime is a leading start-up in video communication for sales and support. Our SaaS support platform allows your employees to start a video call with customers without them having to download a mobile application. Customers can now easily demonstrate rather than describe their problem while companies can increase their customer satisfaction and reduce claim processing costs. This is one of the many great benefits of Urgentime. Another excellent feature of Urgentime is the call reliability. Should the internet connection drop at any point, both customers and employees will still be able to be heard and communicate. Urgentime provides a technical and professional solution to make simple, quick and reliable video calls.

Even without internet connection, the discussion will continue: the sound will not cut. This makes it possible to make video calls where there was a risk before. This is our second added value.

How does it work?

One sms, one video call

  • Open the sms
  • Click on the web link
  • Video call connection
  • Starting the video call


Turnkey SaaS platform
Sending and editing photos
Nonintrusive and encrypted solution
Video recording
No mobile application to download
White label product
Possible integration with your software
GDPR compliant
Intuitive and simple

Some figures

0 %
Smartphone compatibilty
60 s
to start a video call
0 %
successful video connections

They trust us

Public partners

Private partners

They talk about us