Rebuild a relationship of trust with your customers
Reduce churn and claim processing costs
Increase your First Contact Resolution (FCR) and reduce internal costs.
Renew your contracts by solving new problems
Avoir to move a commercial agent if not worthy.
Reduce the crisis duration reporting real time visual informations to decision makers
Make medical video calls on any kind of device
Identify the nature and severity of the situation, and mobilize the right ressources.
Urgentime is a leading start-up in video communication for sales and support. Our SaaS support platform allows your employees to start a video call with customers without them having to download a mobile application. Customers can now easily demonstrate rather than describe their problem while companies can increase their customer satisfaction and reduce claim processing costs. This is one of the many great benefits of Urgentime. Another excellent feature of Urgentime is the call reliability. Should the internet connection drop at any point, both customers and employees will still be able to be heard and communicate. Urgentime provides a technical and professional solution to make simple, quick and reliable video calls.
Even without internet connection, the discussion will continue: the sound will not cut. This makes it possible to make video calls where there was a risk before. This is our second added value.
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