Medical device troubleshooting and device tracking
Real-time troubleshooting and diagnostics
Diagnose and resolve issues instantly with features such as photo taking, real-time annotation, pointing, sharing, and saving documents and videos.
In the event of a failure, your experts can diagnose and troubleshoot essential equipment such as:
Respiratory support devices (fans and PPC)
Infusion pumps and enteral nutrition devices
Pump insulin therapy devices for diabetic patients
Mobility equipment such as electric wheelchairs
Surveillance monitors for monitoring vital signs at home
Care equipment for patients with disabilities, such as lifters.
Patient follow-up
Offer your patients simple and effective remote medical assistance thanks to Urgentime. In one click, a few seconds are enough to connect via an SMS link, making our solution accessible even for people far from new technologies.
Ensure regular monitoring of medical equipment and patient health through secure video consultingsRespiratory support, infusion, nutrition and more
For patients receiving respiratory support, infusion, nutrition, pump insulin therapy, and other home treatments.Follow-up and home care
Remote consultations for personalized and secure follow-up.
“I am very happy that the small disorder was resolved following your intervention by telephone and video... especially since I am not a very qualified person in the use of my cell phone as well as the telephone. Successful operation! And thank you for sending me the instructions.”
Why choose Urgentime?
Facilitate remote troubleshooting
Speed and efficiency
Diagnosis and resolution of problems related to the use of medical equipment in a few seconds through an SMS link.
Accessibility and simplicityIntuitive interface and features, such as real-time photo taking and annotation, for easy and effective troubleshooting
Versatility and extended supportVideo assistance capabilities for troubleshooting critical equipment.
Reassure the patient with immediate assistance
Real-time tracking
Follow the evolution of your patients and ensure constant support.
Direct annotation and indication
Annotate live images and videos to guide patients.
Photo taking and documentation
Take and share live photos for accurate diagnosis.
Avoid unnecessary travel
Travel economy
80% of interventions avoided, reducing travel and associated costs Immediate visual assistance to diagnose and solve the problem in real time.
Fast and efficient care, while reducing costly and time-consuming trips.
Emergency, how does it work?
An SMS, a CLICK, a VIDEO
Security and compliance
The security of our users' data is our top priority. Our solution is in compliance with GDPR standards, ensuring data security and patient confidentiality.
We have implemented an Information System Security Policy (PSSI) and a Technical Architecture Document (DAT) for maximum protection.
With these rigorous measures, we ensure that all sensitive information is treated with the highest level of security and confidentiality, allowing you to focus on the well-being of your patients.
Partnerships with emergency services and firefighters
We work in partnership with emergency services and firefighters to ensure maximum accessibility of our solution. Even a 5-year-old child can use it easily
Today, we equip 1/4 of the emergency services in France, 1/3 of the emergency services in France, 1/3 of the emergency services in France, and 1/3 of the 911 in the US. When a person calls the emergency services, our solution allows immediate remote diagnosis while waiting for help to arrive.
Thanks to Urgentime, emergency teams can assess the situation in real time, provide accurate instructions and save valuable time, ensuring a more effective and better prepared response.
A solution made
In France
All emergency data is stored in France on HDS servers (Approved Health Data Hosting Services)
